TechExcel ServiceWise

TechExcel ServiceWise
Initial release 1997
Stable release
9.3
Operating system Microsoft Windows
Platform Intel x86 - 32-bit, x64
Type Business software
Website techexcel.com/products/itsm/index.html

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. It is a product of TechExcel, founded in 1995 and headquartered in Lafayette, California. It is currently used by around 1,500 customers including Fujitsu,[1] First American Corporation,[2] Premier Incorporated,[3] and Sanmina Corporation.[4] It was originally released in 1997 for the Microsoft Windows operating system. The current stable release (March 2014) version is 9.3.[5]

Features

The TechExcel ServiceWise software suite provides a variety of services used by large help desk operations,[6] including asset management, incident management (ITSM), problem management, change management, configuration management, and service level management. It also provides tools for knowledge management and mobile web access, and includes workflow automations designed to enable several teams to collaborate on shared work activities. It also includes work scheduling to enable escalation procedures for critical tasks, and provides Microsoft Outlook Sync and a Microsoft Active Directory password reset utility.[7] ServiceWise is proprietary software with license and annual maintenance fees based on the number of seats. Licenses are available in both fixed and floating configurations.

Certification and awards

In October 2007, TechExcel ServiceWise received Pink Elephant’s PinkVerify™ certification for compatibility with ITIL best practices.[8][9] TechExcel ServiceWise won the 2000 CRM Excellence Award.[10]

Sources

  1. ↑ "ServiceWise Helps Streamline Fujitsu Software's Support Process" (PDF). Case Study. 23 December 2011.
  2. ↑ "Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk" (PDF). 23 December 2011.
  3. ↑ "TechExcel Gives Premier a Service Desk Plus So Much More" (PDF). Case Study. 23 December 2011.
  4. ↑ "ServiceWise's Web-Interface Provides Worldwide Access" (PDF). 23 December 2011.
  5. ↑ "TechExcel Announces ServiceWise and CustomerWise 8.7". The San Francisco Chronicle. 20 June 2011.
  6. ↑ TechExcel ServiceWise Feature by Feature Listing
  7. ↑ "TechExcel ServiceWise - RFPConnect". 23 December 2011.
  8. ↑ "TechExcel Service Suite Achieves Pink Elephant's PinkVerify™ Certification for Compatibility with ITIL Best Practices.". 23 December 2011.
  9. ↑ "PinkVerify™ and OGC ITIL® Software Scheme (OGC ISS) Assessment: The IT Service Management Tool Suite Stamp of Approval". 23 December 2011.
  10. ↑ "The 2000 CRM Excellence Awards Winners". 23 December 2011.

See also

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