TV Everywhere

TV Everywhere (also known as authenticated streaming or authenticated video on-demand)[1] refers to a business model wherein access to streaming video content from a television channel requires users to "authenticate" themselves as current subscribers to the channel, via an account provided by their participating pay television provider, in order to access the content.

Under the model, broadcasters offer their customers the ability to access content from their channels through internet-based services and mobile apps—either live or on-demand, as part of their subscription to the service. Time Warner Cable first proposed the concept in 2009; in 2010, many television providers and networks began to roll out TV Everywhere services for their subscribers, including major networks such as TBS and TNT (whose owner was an early supporter of the concept), ESPN, and HBO among others. Broadcast television networks have also adopted TV Everywhere restrictions for their online content.

Television providers and broadcasters have touted the advantages of being able to access content across multiple platforms, including on the internet, and on mobile devices such as smartphones and tablets) as part of their existing television subscription. The TV Everywhere concept has received criticism for being difficult for end-users to set up, while media activists have criticized the concept for being a paywall that extends the existing oligarchy of the subscription television industry to the internet, and considering it to be collusion against "cord cutters"—those who drop cable and satellite entirely in favor of accessing content via terrestrial television, the internet, and subscription video on demand (SVOD) services.

Rationale

TV Everywhere services were developed in an attempt to compete with the market trend of "cord cutting", where consumers drop traditional pay television subscriptions in favor of accessing TV content exclusively through over-the-air television and/or online on-demand services, including Hulu, Netflix, YouTube, and other sources. Authenticated streaming and video on-demand services allow traditional television providers to directly compete with these competitors, and add value to existing television subscriptions in an effort to retain subscribers.[2][3]

In particular, broadcasters and providers have emphasized the use of TV Everywhere services to allow multi-platform access to their content, on devices such as personal computers, smartphones, tablets, digital media players, and video game consoles.[3]

History

Precursors

ESPN first introduced a TV Everywhere-like concept with ESPN360, a service which allowed users to stream sports programming from its networks either live or on-demand through a website. However, access to ESPN360 was restricted to the users of internet service providers who had negotiated deals with ESPN to offer the service; a model closer in nature to cable television carriage. Similar tactics were soon used by several other channels, such as NFL Network (who used the technique to restrict access to its Game Extra service for Thursday Night Football) and Epix. David Preschlack, ESPN's executive vice president for affiliate sales and marketing, foresaw a future in the model, believing that access to exclusive content would soon play a greater role in competition between high-speed internet providers. Although the model was deemed a violation of the principles of net neutrality by critics, the FCC's policies on net neutrality only apply to ISPs and not content providers.[4][5][6]

Introduction and adoption

In 2009, Time Warner Cable announced an initiative known as TV Everywhere, a set of principles which were "designed to serve as a framework to facilitate deployment of online television content in a way that is consumer friendly, pro-competitive."[7] The concept would enable users of their respective cable television services to access live and on-demand online content from channels that they subscribe to by using an account-based authentication system. TWC CEO Jeffrey Bewkes believed that the TV Everywhere principles were "good concepts" that are "likely to be the general direction for all TV networks and all the distribution connections that are out there."[5] That summer, both TWC and Comcast began trials of services based on the system; Turner Broadcasting was an early supporter of the system, providing access to TBS and TNT content as part of the trials. Comcast officially launched a public beta of its TV Everywhere-based portal, Xfinity Fancast, in December 2009 for all double-play television and internet customers. Afterwards, other providers began to follow suit.[3][5][7]

In 2010, broadcasters and television providers began a wider roll-out of TV Everywhere-based services; for the 2010 Winter Olympics, NBC Sports offered live and video on-demand access to events throughout the Games that required users to authenticate for access.[8] Also in February, HBO launched HBO Go, a video on demand service exclusive to HBO subscribers on participating providers.[9] In September 2010, Disney would begin launching an array of TV Everywhere-based services, including WatchESPN (allowing users to stream ESPN's entire suite of channels), accompanied by the later launches of similar "Watch" services for Disney Channel and Disney XD.[10]

In August 2011, Fox became the first over-the-air network to restrict on-demand access with a TV Everywhere-based system; "next day" on-demand episodes (either through its website or Hulu, itself a joint venture between Fox, NBC, and ABC at the time) would only be available online to users authenticating themselves as a subscriber to a cable or satellite provider, or those who subscribe to the Hulu Plus service. All other users would be subject to an 8-day delay.[11] On September 1, 2011, fellow Fox property Big Ten Network (a college sports network dedicated to the Big Ten Conference, operated in partnership with Fox Sports) also launched a TV Everywhere service known as BTN2Go.[12]

Expansion

Matt Strauss, Comcast senior vice president of digital and emerging platforms, considered the 2012 Summer Olympics to be a "watershed" event for TV Everywhere services; NBCUniversal announced that a total of nearly 10 million authenticated devices accessed its online coverage during the Games across both the NBCOlympics.com site and NBC Olympics Live Extra app; in particular, parent company Comcast accounted for 3.3 million devices from 1.5 million users.[13] Following the Games, the NBC Olympics Live Extra app was re-launched as NBC Sports Live Extra, serving as a general TV Everywhere app for NBC Sports.[14] TV Everywhere services also began to appear in Canada, with the Canadian launch of HBO Go in 2012,[15] and the 2013 announcement of TV Everywhere services from Bell Media (beginning with Bravo Go, and also including CTV Go and TSN Go), Shaw Media (beginning with Global and also including History), and Corus Entertainment (beginning with Treehouse TV Go and also including YTV Go, Nickelodeon Go, Watch Disney Channel, Disney Junior, and Disney XD). The majority of Canadian broadcasters are vertically integrated; Bell, Shaw, and Corus operate internet service providers and national satellite television services.[16][17][18]

In May 2013, ABC released its Watch ABC mobile app, which allows viewers on participating providers to access live streams from participating ABC affiliates.[19][20] In December 2013, ABC confirmed that it would impose a similar restriction to Fox for "next day" on-demand episodes beginning on January 6, 2014, with 7-day exclusivity for authenticated users and Hulu Plus subscribers.[21] NBC unveiled its own plans for a similar TV Everywhere app to its affiliate board in April 2014.[22]

In November 2015, after negotiations surrounding revenue sharing and infrastructural mandates (including a proposed requirement that the games only be available through the league's existing apps), Major League Baseball reached a three-year deal with Fox to allow it to offer in-market online streaming on Fox Sports Go (though streamed using MLB Advanced Media infrastructure) for the 16 teams that it holds regional rights to through the Fox Sports Networks division.[23][24][25] In December 2015, Discovery Communications, a long hold-out on the concept, launched Discovery Go, a centralized TV Everywhere service and mobile app for Discovery Channel, TLC, as well as sister networks American Heroes Channel, Animal Planet, Destination America, Discovery Life, Investigation Discovery, Discovery Family, Science Channel, and Velocity.[26]

Reception

The TV Everywhere concept has been met with mixed reception. Some broadcasters were initially hesitant to introduce TV Everywhere services, with concerns that they might affect advertising revenue and not be adequately counted by Nielsen ratings.[3] Media activists have criticized the system for protecting the existing closed, regionalized oligarchy of multichannel television by tying internet-based content to traditional television providers, thus harming competitors that are purely internet-based. Public Knowledge believed that "under the 'TV Everywhere' plan, no other program distributors would be able to emerge, and no consumers will be able to 'cut the cord' because they find what they want online. As a result, consumers will be the losers."[5]

In 2010, Free Press released a report entitled "TV Nowhere: How the Cable Industry Is Colluding to Kill Online TV", contending that "under TV Everywhere, traditional cable TV distributors will continue to serve only consumers within their current geographically limited footprints, not competing with providers in other areas" and that "by tying programming to local cable subscriptions, while denying content to pure online TV distributors, the incumbent industry hopes to artificially reproduce the lack of competition for TV distribution to which it is accustomed, based on geographical fiefdoms and turf."[27] The National Cable and Telecommunications Association (NCTA) denied many of Free Press' arguments, stating that "[TV Everywhere] is an effort to ensure more content than ever is distributed over the Internet at no extra charge to consumers."[27] On the other hand, Songwriters Guild of America president Rick Carnes praised the TV Everywhere concept and other recent developments for helping to provide easier, legal access to premium content online.[27]

In July 2014, BTIG analyst Richard Greenfield criticized the video on demand services offered through TV Everywhere systems for being ad-supported. In examples from FX and TNT, he noticed that ads often repeated, and that in TNT's case, its version of an episode of The Last Ship included 20 minutes of unskippable ads across 45 minutes of programming. In conclusion, he contended that viewers would rather wait for programs to appear on subscription streaming services rather than use TV Everywhere services.[28][29]

Viewer awareness

The Cable & Telecommunications Association for Marketing introduced a logo (pictured) intended for marketing TV Everywhere services.

Despite efforts by broadcasters to educate viewers on TV Everywhere services and how to utilize them (including Fox, which produced a promotional video starring Jane Lynch as her Glee character Sue Sylvester, describing the process as being less painful than waterboarding),[30] critics and end-users criticized the registration and authentication processes for being frustrating and difficult. In response, providers took steps to improve their user experiences; Disney reported that use of its TV Everywhere services increased after it simply changed its process to use the term "verify" instead of "authenticate", Comcast and Cablevision introduced systems that automatically verify users with their residential gateways, and Synacor (a provider of authentication platforms used by providers) added the ability for users to link their provider account to a social network login, such as Facebook or Twitter.[13][30][31][32]

For the 2012 Summer Olympics and 2014 Winter Olympics, NBC worked closer with providers to help educate users, and produced customized marketing materials and video tutorials featuring Carson Daly (2012) and Ryan Seacrest (2014) to help inform users. As an incentive, NBC also allowed authenticated users to enter a sweepstakes to win a trip to London (2012) or Rio de Janeiro (2014).[33][34] Still, dissatisfaction with the system and the quality of NBC's overall coverage led to an increase in the use of virtual private network (VPN) services to access the more comprehensive online coverage of the Games being provided by broadcasters in Canada (CTV in London, CBC in Sochi) and the United Kingdom (BBC), which only used geoblocking and did not require TV Everywhere authentication.[35][36]

In April 2014, the Cable & Telecommunications Association for Marketing (CTAM) unveiled an industry-wide initiative for marketing and educating subscribers about TV Everywhere services provided by broadcasters and providers; these efforts include a stylized "tv everywhere" logo which the organization intends providers to use as a unified brand to denote TV Everywhere services. The logo consists of interlocking rectangles, representing multiple "screens" (platforms) for viewing content. The association also provided design recommendations for TV Everywhere user experiences, aiming to alleviate the confusion that had been experienced by users during the authentication process.[37][38]

Adoption

In a December 2013 survey of 4,205 pay television subscribers, NPD Group found that 21% of them used a TV Everywhere service at least once per month, and that 90% of them were satisfied with the experience. NPD analyst Russ Crupnick felt that "aggressive" use of the model was helping to counter cord cutting, which "speaks to the level of engagement they have with programming and a comfort in using the Internet to both access and interact with that programming."[39] The study also found that 3 out of 10 pay television subscribers who were also subscribed to an SVOD service used TV Everywhere services at least once a week (in comparison to 2 out of 10 for those who were not).[39]

Amid criticism of NBC's coverage, adoption of NBC's TV Everywhere services during the 2014 Winter Olympics was still significantly large: on February 21, 2014, coverage of the Men's hockey semi-final featuring the U.S. and Canada recorded the largest Live Extra audience in NBC Sports history, with 2.12 million unique viewers, augmenting the average NBCSN television audience of 3.9 million.[40][41] ESPN's coverage of the 2014 FIFA World Cup drew similarly heavy online viewership: during a group stage match between the U.S. and Portugal, at least 1.7 million concurrent viewers were using WatchESPN (though, not all of the viewers were necessarily watching the game).[42]

In December 2015, research firm GfK estimated that 53% of the United States' pay television subscribers have used a TV Everywhere service—an increase from 42% in 2012, that overall use had doubled since 2012, and 79% of those surveyed found the login process easy. However, only 25% of those surveyed were aware of the term "TV Everywhere" or the CTAM logo, leading to the firm believing that consumer awareness and education was still a "critical missing piece" in the adoption of these services.[43]

Platform non-neutrality

In 2014, Comcast was criticized for its decision to arbitrarily block access to HBO Go on PlayStation 3 and Roku devices, but still allowing its use on competing Apple TV and Xbox 360. Comcast similarly blocked access to Showtime Anytime on Roku as well. A spokesperson for the provider stated that "with every new website, device or player we authenticate, we need to work through technical integration and customer service which takes time and resources. Moving forward, we will continue to prioritize as we partner with various players."[44]

During both the FCC's net neutrality hearings and comments regarding Comcast's then-proposed merger with Time Warner Cable (which, by contrast, allows HBO Go access on all supported devices), Roku criticized the provider for contradicting the TV Everywhere concept by discriminating against specific devices, thus prioritizing its own on-demand platform over external services. The company argued that providers could selectively favor certain platforms over others, further stating that "a large and powerful MVPD may use this leverage in negotiations with content providers or operators of streaming platforms, ultimately favoring parties that can either afford to pay for the privilege of authentication, or have other business leverage that can be used as a counterweight to discriminatory authentication."[44][45]

On December 15, 2014, Comcast enabled the ability to use HBO Go and Showtime Anytime on Roku devices.[45] However, Comcast still blocks HBO Go on PlayStation consoles.[46]

References

  1. ↑ Ingraham, Nathan (October 8, 2012). "Starz Play and Encore Play 'authenticated' streaming video now available for Cox customers". The Verge. Vox Media. Retrieved January 2, 2014.
  2. ↑ Matt, Richtel; Stelter, Brian (August 23, 2010). "In the Living Room, Hooked on Pay TV". The New York Times. Retrieved January 2, 2014. (subscription required)
  3. 1 2 3 4 Spangler, Todd (October 17, 2011). "How Critical Is TV Everywhere?". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  4. ↑ Buskirk, Eliot Van (February 5, 2009). "ESPN to ISPs: Pay for Your Customers to Play Video". Wired. Condé Nast. Retrieved January 2, 2014.
  5. 1 2 3 4 Lasar, Matthew (June 24, 2009). "Is Comcast and TimeWarner's "TV Everywhere" TV for everyone?". Ars Technica. Condé Nast. Retrieved January 2, 2014.
  6. ↑ Singel, Ryan (June 12, 2009). "Cable ISPs See Net Neutrality Foul in ESPN Online-Video Charges". Wired. Condé Nast. Retrieved January 5, 2014.
  7. 1 2 Cheng, Jacqui (December 15, 2009). "Comcast expands online video to all cable+Internet customers". Ars Technica. Condé Nast. Retrieved January 2, 2014.
  8. ↑ Ourand, John (April 13, 2009). "Olympics a test case for Web video?". Sports Business Journal. Advance Publications. Retrieved January 2, 2014.
  9. ↑ Drawbaugh, Ben (February 17, 2010). "Eyes-on with HBO GO". Engadget. AOL Inc. Retrieved January 2, 2014.
  10. ↑ Reynolds, Mike (January 9, 2012). "Comcast-Disney Deal a Model for Future". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  11. ↑ Stelter, Brian (July 26, 2011). "Fox to Limit Next-Day Streaming on Hulu to Paying Cable Customers". The New York Times. Retrieved January 2, 2014. (subscription required)
  12. ↑ Renyolds, Mike (September 1, 2011). "BTN2GO Kicks off with Four Distributors". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  13. 1 2 Spangler, Todd (August 14, 2012). "Comcast's Strauss: 2012 Olympics Were 'TV Everywhere' Watershed Event". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  14. ↑ Fingas, Jon (September 1, 2009). "NBC rebrands Olympics app as NBC Sports Live Extra, promises streams for a wider athletic universe". Engadget. AOL Inc. Retrieved April 19, 2014.
  15. ↑ Vlessing, Etan (December 15, 2011). "HBO Go Mobile App Headed to Canada". The Hollywood Reporter. Prometheus Global Media. Retrieved January 2, 2014.
  16. ↑ Wong, Tony (September 11, 2013). "Shaw Media launches Global Go for Global TV shows". Toronto Star. Retrieved January 2, 2014.
  17. ↑ Ladurantaye, Steve (June 6, 2013). "Bell Media to give subscribers full online access to Bravo". The Globe and Mail. Retrieved June 6, 2013.
  18. ↑ TSN.ca staff (March 12, 2014). "TSN GO brings live streaming of the biggest events in sports". TSN. Bell Media. Retrieved May 6, 2014.
  19. ↑ Wallenstein, Andrew (May 12, 2013). "ABC to Stream Live Via App". Variety. Penske Media Corporation. Retrieved June 1, 2013.
  20. ↑ Lawler, Richard (May 31, 2013). "Watch ABC app with live TV streaming comes to Kindle Fire, but not Google Play". Engadget. AOL Inc. Retrieved June 1, 2013.
  21. ↑ Spangler, Todd (December 31, 2013). "ABC to Limit New Episodes Online to Paying Subs for One Week". Variety. Penske Media Corporation. Retrieved January 2, 2014.
  22. ↑ Malone, Michael (April 7, 2014). "NAB: NBC Unveils TV Everywhere App for Affiliates". Broadcasting & Cable. NewBay Media. Retrieved May 25, 2014.
  23. ↑ "MLB, Fox break impasse in streaming talks". Sports Business Journal. Retrieved 17 August 2015.
  24. ↑ "MLB, RSNs Yet To Bridge In-Market Streaming Differences". Multichannel News. Retrieved 17 August 2015.
  25. ↑ "MLB, Fox Sports Agree To Three-Year Deal For In-Market Game Streaming, Beginning In '16". Sports Business Journal. Retrieved 13 January 2016.
  26. ↑ "Discovery Bows TV Everywhere App". Multichannel News. Retrieved 8 January 2016.
  27. 1 2 3 Lasar, Matthew (January 6, 2010). "TV Everywhere: gift to consumers or plot to kill online TV?". Ars Technica. Condé Nast. Retrieved January 2, 2014.
  28. ↑ Lieberman, David (July 2, 2014). "What's The Problem With TV Everywhere? Take A Look: Video". Deadline Hollywood. Penske Media Corporation. Retrieved July 10, 2014.
  29. ↑ Morgan, Richard (July 9, 2014). "Media analyst trashes 'unfriendly' ad-laden streaming". New York Post. Retrieved July 10, 2014.
  30. 1 2 Kafka, Peter (July 27, 2011). "Using Fox's New Web TV Plan Isn't as Hard as Being Waterboarded". All Things Digital. Dow Jones & Company. Retrieved January 2, 2014.
  31. ↑ Swisher, Kara (September 6, 2012). "Exclusive: Synacor to Offer TV Everywhere Authentication Via Social IDs". All Things Digital. Dow Jones & Company. Retrieved January 2, 2014.
  32. ↑ Kafka, Peter (June 5, 2012). "NBC's Olympic Web Video Plan: Live, Legal and "Painful"". All Things Digital. Dow Jones & Company. Retrieved January 2, 2014.
  33. ↑ Reynolds, Mike (December 16, 2013). "NBC Olympics to Present 1,000 Live-Stream Hours from Sochi". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  34. ↑ Reynolds, Mike (July 16, 2012). "NBCU Looks to Medal with TV Everywhere Olympic Authentication". Multichannel News. NewBay Media. Retrieved January 2, 2014.
  35. ↑ Roettgers, Janko (August 9, 2012). "Olympic winners: How NBC's authentication helped VPN providers". Gigaom. Retrieved March 12, 2014.
  36. ↑ Szklarski, Cassandra (February 10, 2014). "Some U.S. viewers turn to CBC amid complaints about NBC's Olympic coverage". The Globe and Mail. Retrieved March 12, 2014.
  37. ↑ Gibbons, Kent (April 14, 2014). "Getting to Know 'tv everywhere'". Multichannel News. NewBay Media. Retrieved May 25, 2014.
  38. ↑ Walsten, Jessika (May 1, 2014). "Cable Show 2014: CTAM Hopes to Demystify TV Everywhere". Multichannel News. NewBay Media. Retrieved May 25, 2014.
  39. 1 2 Baumgartner, Jeff (May 6, 2014). "Study: 21% Of Pay-TV Subs Use TV Everywhere Monthly". Multichannel News. NewBay Media. Retrieved May 25, 2014.
  40. ↑ Baumgartner, Jeff (February 21, 2014). "U.S.–Canada Men's Hockey Semifinal Sets Streaming Record For NBC Sports Digital". Multichannel News. NewBay Media. Retrieved March 12, 2014.
  41. ↑ Reynolds, Mike (February 22, 2014). "Winter Olympics: NBCSN Scores Highest-Rated Hockey Game Ever with Canada-U.S. Semifinal". Multichannel News. NewBay Media. Retrieved March 12, 2014.
  42. ↑ Wollman, Dana (June 26, 2014). "1.7 million people were using WatchESPN during the U.S. vs. Germany World Cup match". Engadget. AOL Inc. Retrieved June 27, 2014.
  43. ↑ "TV Everywhere Unknown But Being Used More". Broadcasting & Cable. NewBay Media. Retrieved 22 December 2015.
  44. 1 2 "Comcast isn't letting customers watch HBO Go on PlayStation 3". The Verge. Vox Media. Retrieved 17 December 2014.
  45. 1 2 "Comcast to stop blocking HBO Go and Showtime on Roku streaming devices". Ars Technica. Condé Nast Digital. Retrieved 17 December 2014.
  46. ↑ "Surprise: Comcast won't let anyone watch HBO Go on PlayStation 4". The Verge. Retrieved 5 March 2015.

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