Revinate

Revinate
Private
Industry Online Reputation Management[1]
Founded 2009
Founder Jay Ashton and Marc Heyneker
Headquarters San Francisco, United States
Area served
 Global locations
Products Reputation, Surveys & Marketing
Website www.revinate.com

Revinate provides Software-as-a-Service (SaaS) social media, reputation management (ORM), guest feedback management and customer relationship management (CRM) software, email marketing, mobile customer engagement, professional services, and more to hospitality companies worldwide.[2][3][4][5][6][7]

Capabilities

The company's software platform helps hotels create valuable,[8] long-term guest relationships with better insights and knowledge by collecting and sorting data from consumer review websites[9] such as TripAdvisor and Google Reviews, as well as social networks such as Twitter, Facebook, LinkedIn, Foursquare[10] and others,[11] where hotel properties and brands are mentioned. Hotel representatives are notified when their companies are mentioned online. The data is then used to make adjustments to hotel operations and allow hotels to respond quickly to online reviews.

In 2011 Revinate officially partnered with TripAdvisor, allowing the firm to monitor customer reviews and ratings and hotels' rankings on the TripAdvisor Popularity Index.[12] In 2014 Revinate launched a new CRM platform called inGuest[13] (since renamed Revinate Marketing) which allows hotels to deliver guest marketing campaigns and collect guest engagement, booking and on-site request histories, preferences, and compiles the data into personalized Revinate Rich Guest Profiles for hotels. The platform also measures guest experiences through reviews, survey data and social media mentions and features a mobile app for iOS, Android and mobile web that allows guests to check in, request services and reservations, and receive notifications and targeted communications.[14][15][16][17][18]

History

Revinate was founded in 2009 by Jay Ashton and Marc Heyneker (current CEO). [19]

Company Information

Revinate is a closely held private company. Headquartered in San Francisco,[20] with offices in New York, Amsterdam, Dubai, Costa Rica, and Singapore, working with over 30,000 hotels in 100 countries.[21][22][23] As of July, 2016 the company has received $45 million from Sozo Ventures, Benchmark Capital, Tenaya Capital, Formation 8, Northgate Capital, Tao Capital, GC Hotel Tech, and Industry Ventures.[24]

References

  1. ↑ "RoomKeyPMS Selects Revinate to Power Hotel Customers with Online Reputation and Surveys Data". PrivCo. Retrieved September 17, 2015.
  2. ↑ "Revinate, Inc. Valuation and Funding". C Experts, Inc. Retrieved September 16, 2015.
  3. ↑ J. O'Dell (July 25, 2012). "Hospitality software startup Revinate takes funding from Silicon Valley's newest firm". VentureBeat. Retrieved September 16, 2015.
  4. ↑ Heather Clancy (November 1, 2012). "Revinate helps small hotels track their online reputation". ZDnet. Retrieved September 16, 2015.
  5. ↑ "RoomKeyPMS Selects Revinate to Power Hotel Customers with Online Reputation and Surveys Data". Hotel-Online. September 16, 2015. Retrieved September 17, 2015.
  6. ↑ "Revinate Moves Feedback Earlier -- To The Middle of The Customer Experience". Customer Excellence Magazine. February 3, 2014. Retrieved September 20, 2015.
  7. ↑ Emma Eversha (March 11, 2016). "Royal Garden Hotel GM Jonathan Lowrey on managing a 50-year-old hotel". Big Hospitality. Retrieved August 12, 2016.
  8. ↑ "Revinate - Exceeding guest expectations". Hotel Management International. Retrieved September 16, 2015.
  9. ↑ Taylor Short (October 31, 2013). "How the Four Seasons Hotel Maintains Top TripAdvisor Ratings". Software Advice. Retrieved September 20, 2015.
  10. ↑ "Revinate Integrates with Foursquare". Edgell Communications. August 30, 2011. Retrieved September 20, 2015.
  11. ↑ "Revinate Launches Social Media Solution Exclusively for Hotels". The Free Library. Retrieved September 20, 2015.
  12. ↑ "Revinate Becomes Authoried TripAdvisor Partner". PRWeb.com. Retrieved July 22, 2015.
  13. ↑ "inGuest by Revinate". Lodging. September 18, 2014. Retrieved September 16, 2015.
  14. ↑ Sciacca, Annie. "Revinate launches new hotel tech platform to stray away from cookie-cutter experiences". San Francisco Business Times. Retrieved July 22, 2015.
  15. ↑ Glassman, Neil. "What Every Social Media Marketer Should Know About Revinate". Social Times. Retrieved July 22, 2015.
  16. ↑ "Revinate Announces InGuest™, a Revolutionary Guest Engagement Platform for the Hospitality Industry". Hotel News Resource. Retrieved July 22, 2015.
  17. ↑ "Revinate's InGuest Platform Named First Runner-Up at HTNG's TechOvation Awards". Hospitality Trends. March 5, 2015. Retrieved September 20, 2015.
  18. ↑ "Revinate, Key Concierge and More in Travel Startup Funding This Week". Skift. July 7, 2016. Retrieved August 12, 2016.
  19. ↑ "Revinate". Tnooz. Retrieved August 12, 2016.
  20. ↑ Tatiana Rokou (August 14, 2015). "Starwood selects Revinate's online reputation management software". TravelDailyNews. Retrieved September 20, 2015.
  21. ↑ "Revinate Surpasses 25,000 Hotel Clients with Signing of Starwood Hotels & Resorts". Hotel News Resource. August 13, 2015. Retrieved September 16, 2015.
  22. ↑ "California's Revinate launches in the region". Hotelier Middle East. May 26, 2015. Retrieved September 16, 2015.
  23. ↑ "Revinate Closes $15.34M Series B Financing". FinSMEs. February 2, 2015. Retrieved September 20, 2015.
  24. ↑ "Hotel software startup Revinate will use $13M round to speed up product development". July 5, 2016. Retrieved August 12, 2016.
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