Advanced Contact Solutions
|
It is our People who make the difference. | |
| Public | |
| Industry | Business Process Outsourcing |
| Founded | Metro Manila (1996) |
| Headquarters | Makati, Philippines |
Number of locations | 5 |
Area served | Multi-national |
Key people | Victor Endaya, President and CEO; Roland Gaerlan, Vice President Business Development; Kevin Urrutia, Vice President - Operations; Haidee Enriquez, Vice President - Human Relations; |
| Services |
Inbound Outbound Market Research |
| Owner | Paxys |
| Website | http://www.acspacific.com |
Advanced Contact Solutions, Inc (ACS) is a business process outsourcing (BPO) company based in the Philippines. It started as a single site, single client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange.[1] Its parent company is Paxys, Inc.[2] Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS is now catering services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines.
Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati City, Quezon City, and Lipa City.[3] ACS is considered to be one of the 39 largest call centres in the Philippines.[4] In 2007, ACS had a revenue of P2.6 billion.[5]
ACS provides business process outsourcing solutions, including call center services, information technology, and back room services to clients.
Advanced Contact Solutions is an active member of Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). ACS is a member of the American and British Chamber of Commerce in the Philippines. ACS is also a member of international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals Business (SOCAP) and others.
Technology
ACS has partnered with multiple carriers — both international and domestic. The company partnered with major US-based and Philippine telecommunication carriers using point-to-point DS3, E1, and T1 circuits. All of their local loop and long lines providers deploy self-healing, diverse, cable routes. This ensures a steady and uninterrupted quality of service at all times.
References
- ↑ "Araneta Center fast tracks expansion". Manila Bulletin. 2007-10-27. Archived from the original on 2009-02-14. Retrieved 14 February 2009.
- ↑ Francisco, Rosemarie (2007-02-28). "Philippines dials up call centers". The Standard. Archived from the original on 2009-02-14. Retrieved 14 February 2009.
- ↑ "Trade union urges govt help for displaced BPO workers". ABS-CBN Broadcasting Corporation. 2008-11-19. Archived from the original on 2009-02-14. Retrieved 14 February 2009.
- ↑ "Call Center Conference to Tackle Global Economic Impact". Philippine Daily Inquirer. 2008-07-11. Archived from the original on 2009-02-14. Retrieved 14 February 2009.
- ↑ "RP's top 25 contact centers report $1.67B in revenues". Business Mirror. 2008-11-30. Archived from the original on 2009-02-14. Retrieved 14 February 2009.